Delivery, cancellations & returns.
Final timings, return address, delivery charges and any lawful exceptions must be completed with real business information before launch.
Physical goods
UK distance-selling rules generally provide consumers with a 14-day cancellation period for eligible online goods beginning after delivery. The final policy must explain how to cancel, return goods, who pays return postage, applicable exceptions and refund timing.
Services
Online service contracts generally have a 14-day cancellation period. If a customer asks for a service to begin within that period, the checkout/order process must capture the appropriate express request and explain any payment consequences if they later cancel.
Digital content
If downloadable readings, guides or other digital content are supplied immediately, the checkout must obtain the customer’s express consent to immediate supply and acknowledgement of the effect on cancellation rights before download begins.
Faulty goods
Nothing in the final returns policy should remove statutory rights relating to faulty, damaged or misdescribed goods.